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CLBP News on Postal Strikes

For the attention of Contact Lens By Post (CLBP) Customers

You may have been affected recently by the local strikes by Royal Mail.

On the 8th October a Ballot was held by the CWU, the result of which is likely to be a national strike. Although no dates have been announced yet, it is likely to be on the run up to and over the Christmas period.

In order to ensure you continue to receive your contact lens orders, by the expected time, we are working with our supply chain partners to ensure they continue to be delivered on time.

With immediate effect we have initiated a pull forward of all dispatches – this means that your next delivery is likely to be with you a week earlier than expected. This delivery will be made by Royal Mail, but by allowing more days to get to you from us we are confident that you will not be left short of contact lenses.

Royal Mail have announced that they intend to provide no less than 10 days notice of strike action and at that point we will proceed to switch from Royal Mail to courier. The courier has guaranteed that no signature will be required - so you won’t have to go to the depot to pick them up if you are not available.

If you pick your contact lenses up in-store you will not be affected and everything will continue as it does now.

Please be assured we are trying to do everything we can to ensure there is no disruption to CLBP deliveries. If you are worried about not receiving your order in the future it is possible to pick your contact lenses up from store. These orders are always delivered by courier so are guaranteed to get there. Please ask your store for further information.

We are also striving to improve our routes of communication to you and as such if you have an email address, please inform your store, we can then look to use this to contact you in the, hopefully, unlikely event this will happen again.

We will update this website with further information as we receive it.

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